Feedback - What's the Point?
By: Ashfaq Ahmed
As a student at IIT Patna, there might've been instances of you coming across the feeling of anger and disappointment (which might be rightfully so) at the facilities on campus and those facilitating it - the ‘admin’ and the Gymkhana. Questions and demands from all corners of the institute come in every day but there is only ever so much that is done to resolve them. However, we aren’t here to dig into the what’s and why’s of these ever-occurring problems but to talk about the only outlet where the students have the power to voice their concerns and complaints in college - the Feedback system.
An integral part of ensuring that all the services and facilities on campus work efficiently is, good and regular feedback. IIT Patna has various feedback systems focused on the major areas that affect our day-to-day life on campus that ensure that these checks are done, and arrears are corrected.
There are essentially three feedback modules on campus today - Academic, Market, and Mess Feedback. The first two are conducted and managed by the administration while the third is taken care of by HAC, Student’s Gymkhana.
However, hardly do you see any visible change from such hefty mechanisms. No matter what new protocol is introduced, the scenario on the ground is inertial to move away from the status quo. Such a lack of any visible impact or clarity in what happens afterward once these feedbacks are taken, has made each one of us question - What’s the Point?
Is it truly a flaw in the system or the students’ perception? Is feedback taken as important as we think? Where did it go wrong and how do we fix it? To find out, read more on the links below about each of these feedback modules:
The three modules cover some of the most important areas under Institute jurisdiction. It is both the student’s right and their instrument of power that shall guarantee that the services they are promised are of satisfactory quality and accessible. It must also be used wisely so that they do not defeat the purpose and make it hard for the authority to distinguish between constructive feedback and spam.
All the readers here must also be aware of the two other grievance redressal ticket generators in the Institute operated by IWD( Internal Works Department) and CC (Computer Center). You may access both through the dot6 server (under Student Services) or by clicking on the links here (provided you are connected to institute Wi-Fi or VPN). The IWD is responsible for all construction, operation, and maintenance of physical campus infrastructure including hostel amenities like water coolers. The CC is the responsible authority to address any software and connectivity issues such as campus Wi-Fi, institute email IDs & Microsoft accounts, and so on.
We hope this article was an eye-opener into the feedback and redressal services in IIT Patna. Like the various administrators and student representatives, Forthright would also like to remind the students to be more aware of the amenities in their hands and make use of them regularly. If you found our article helpful, do share it with your peers, and recommend subscribing to our newsletters!
Read all three parts!! really informative! keep it up guyss!